Technical Support Lead — Hybrid SaaS Platform (Denver)

Rosterfy; Denver (CO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Opportunity for global impact

Job summary

A leading volunteer engagement platform in Denver is seeking a customer-focused technical support specialist to ensure their systems remain reliable. The ideal candidate will provide hands-on technical assistance while proactively resolving issues. Responsibilities include monitoring platform performance and collaborating with Product and Engineering teams. Candidates should have a Bachelor’s degree in Computer Science and familiarity with cloud environments like AWS. Competitive salary and benefits offered.

Qualifications

• Bachelor’s degree in Computer Science or Software Engineering.
• Familiarity with cloud-based environments, preferably AWS.
• Understanding of cybersecurity best practices including SSL and DNS.

Responsibilities

• Provide high-quality technical support to customers for reported issues.
• Monitor platform performance, uptime, and security.
• Collaborate with Product and Engineering teams to improve systems.

Skills

Technical troubleshooting

Customer support

Analytical skills

Proactive mindset

Data analysis

Education

Bachelor's degree in Computer Science

Tools

AWS

Postman

Excel

Docker

Git

Job description

A leading volunteer engagement platform in Denver is seeking a customer-focused technical support specialist to ensure their systems remain reliable. The ideal candidate will provide hands-on technical assistance while proactively resolving issues. Responsibilities include monitoring platform performance and collaborating with Product and Engineering teams. Candidates should have a Bachelor’s degree in Computer Science and familiarity with cloud environments like AWS. Competitive salary and benefits offered.