Senior Customer Support Engineer (SaaS)

Work at Acme.com; San Mateo (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Solid late stage stock options

PTO

Paid Holidays

Job summary

A dynamic SaaS company in San Mateo seeks experienced customer service representatives to provide email and phone support, troubleshoot issues, and collaborate with product management. Candidates should possess a 4-year degree and over 5 years of relevant experience. This role offers competitive compensation, stock options, and a collaborative company culture.

Qualifications

• 5+ years of demonstrated industry experience in technical support or professional services.
• Working knowledge of enterprise integrations including batch interfaces and Web Services.
• Solid understanding of Internet technologies and web proxy servers.

Responsibilities

• Provide email and phone support to customers.
• Identify, troubleshoot and resolve issues for users.
• Collaborate with feedback to improve the product.

Skills

Technical competence

Problem-solving

Communication skills

Ability to multi-task

Attention to detail

Education

4 year degree

Tools

Salesforce

Job description

A dynamic SaaS company in San Mateo seeks experienced customer service representatives to provide email and phone support, troubleshoot issues, and collaborate with product management. Candidates should possess a 4-year degree and over 5 years of relevant experience. This role offers competitive compensation, stock options, and a collaborative company culture.