Senior Technical Support Specialist - Remote Banking SaaS

Alkami; Northern (KY); Hybrid; USD 106,000 - 116,000; Full time

Job summary

Alkami is seeking a Staff Technical Support Specialist (MANTL) to serve as the primary contact for high-priority customer tickets and mentor new team members in a remote-friendly environment. The role emphasizes deep technical troubleshooting, backend configuration, and cross-team collaboration.

Key duties include configuring backend settings with JSON and Postman, collaborating with Product and Engineering on improvements, and delivering strong customer experiences while growing leadership

Qualifications

• 5+ years of technical support or implementation experience.
• Strong SQL skills with relational databases (Postgres/BigQuery).
• Excellent verbal and written communication for clients and teammates.
• Experience mentoring and training team members is a plus.

Responsibilities

• Be the primary point of contact for assigned tickets and escalation for teammates.
• Mentor new Support Specialists and lead team Office Hours.
• Configure backend settings for financial institutions using JSON and Postman.
• Collaborate with Activation Engineers to align configurations with core requirements.
• Translate business needs into scalable system configurations and document issues.

Skills

SQL

Postgres/BigQuery

Customer support

Problem solving

Communication

Tools

Postman

JIRA

Chrome DevTools

Job description

Alkami is seeking a Staff Technical Support Specialist (MANTL) to serve as the primary contact for high-priority customer tickets and mentor new team members in a remote-friendly environment. The role emphasizes deep technical troubleshooting, backend configuration, and cross-team collaboration.

Key duties include configuring backend settings with JSON and Postman, collaborating with Product and Engineering on improvements, and delivering strong customer experiences while growing leadership