Senior Application Support Engineer — Remote & 24/7 Support

Alkami Technology, Inc.; United States; Remote; USD 104,000 - 115,000; Full time

Benefits offered by this job

Remote-first environment

Unlimited paid time off

401(k) with employer match

Comprehensive benefits

Job summary

Alkami Technology, Inc. is seeking a Senior Application Support Engineer to resolve customer issues and act as the primary contact during incidents. The role requires strong SQL scripting ability, excellent communication, and experience with ticketing systems like JIRA.

The position supports a remote-first workplace across the US, with on-call rotations to cover 24/7/365 Sev 1 incidents. Alkami emphasizes an inclusive culture and strong customer focus.

Qualifications

• 5+ years of experience on a support team and solving complex problems.
• Advanced SQL querying skills for custom scripts.
• Experience using JIRA or similar ticketing systems.
• Exceptional communication and customer-facing skills.

Responsibilities

• Collaborate with the Application Support team to serve customer needs.
• Triage and resolve issues; escalate to manager when appropriate.
• Communicate clearly with customers, verbally and in writing.
• Suggest improvements to reduce recurring issues.
• Hand-off issues to other teams and follow up for timely resolution.
• Handle all assigned tickets through to resolution.
• Serve as SME in at least three functional areas.
• Review and update site configuration in MS SQL databases.
• Be on rotation to take after-hours calls and support SEV 1 issues.

Skills

SQL querying

Customer facing

JIRA

Google docs

Communication

Problem solving

Self-motivation

Tools

MS SQL

JIRA

Job description

Alkami Technology, Inc. is seeking a Senior Application Support Engineer to resolve customer issues and act as the primary contact during incidents. The role requires strong SQL scripting ability, excellent communication, and experience with ticketing systems like JIRA.

The position supports a remote-first workplace across the US, with on-call rotations to cover 24/7/365 Sev 1 incidents. Alkami emphasizes an inclusive culture and strong customer focus.