Senior IT Support Technician – Enterprise Helpdesk & AV

Cyber Security Jobs

Boston (MA)

On-site

USD 35,000 - 54,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary and 401k

Discretionary paid time off

Parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in our offices

Job summary

Axon is seeking an IT Support III to provide frontline technical support for employees across Mac, Windows, Linux, and mobile devices. You will troubleshoot hardware, software, and network issues, manage incidents, and contribute to knowledge articles while maintaining quality service in a fast-paced enterprise environment.

The role requires collaborating with global IT teams, supporting onboarding/offboarding, and ensuring SLA targets are met.

Qualifications

2+ years of IT Support, Help Desk, Desktop Support, or similar role.
Experience troubleshooting Windows and/or macOS in a business/enterprise environment.
Familiarity with enterprise technologies like ServiceNow, JAMF, Intune, Okta, Google Workspace, Zoom, Slack.
Able to troubleshoot endpoint hardware, OS, software installs, and common workplace tech.
Good written and verbal communication with ability to explain technical issues clearly.

Responsibilities

Provide frontline technical support across Mac, Windows, Linux, mobile devices, apps, and peripherals.
Own incidents and requests through resolution with focus on first-touch resolution.
Troubleshoot hardware, software, connectivity, and account access issues; document findings.
Escalate complex issues with clear notes and next steps.
Maintain documentation in ServiceNow and contribute to knowledge articles.