Senior IT Support Technician - Enterprise IT

Cyber Security Courses; Boston (MA); Vor Ort; USD 35.000 - 54.000; Vollzeit

Benefits dieser Stelle

Competitive salary and 401k with match

Discretionary paid time off

Parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Mental Wellness support

Learning & Development programs

Snacks in offices

Zusammenfassung

Axon is seeking an IT Support III to provide frontline technical support for employees across Mac, Windows, Linux, and mobile devices. You will manage incidents, troubleshoot a wide range of issues, document resolutions, and assist with onboarding and offboarding. The role requires strong customer service and collaboration within a global IT team.

Location is onsite in Boston with core hours 8am to 4pm. Experience with ServiceNow, JAMF, Intune, Okta, Google Workspace, Zoom and Slack is

Qualifikationen

• At least 2 years of IT support experience.
• Experience troubleshooting Windows and macOS in a business/enterprise setting.
• Familiarity with enterprise platforms like ServiceNow, JAMF, Intune, Okta, Google Workspace, Zoom, Slack.
• Strong documentation and ability to communicate clearly with non-technical users.
• Familiarity with ITSM/ITIL-based practices is a plus.

Aufgaben

• Provide frontline technical support across Mac, Windows, Linux, mobile devices, apps and peripherals.
• Own incidents and requests through resolution with first-touch priority.
• Troubleshoot hardware, software, connectivity, account access and endpoint issues.
• Escalate complex issues with clear documentation and next steps.
• Maintain documentation in ServiceNow with troubleshooting steps and resolutions.
• Support onboarding and offboarding, including device provisioning and access verification.
• Assist with conference room AV issues and enterprise platforms.

Kenntnisse

IT Support

Windows/macOS

End-user support

Documentation

Networking basics

Ausbildung

Associate or Bachelor's degree

Tools

ServiceNow

JAMF

Intune

Okta

Google Workspace

Zoom

Slack

Jobbeschreibung

Axon is seeking an IT Support III to provide frontline technical support for employees across Mac, Windows, Linux, and mobile devices. You will manage incidents, troubleshoot a wide range of issues, document resolutions, and assist with onboarding and offboarding. The role requires strong customer service and collaboration within a global IT team.

Location is onsite in Boston with core hours 8am to 4pm. Experience with ServiceNow, JAMF, Intune, Okta, Google Workspace, Zoom and Slack is