Senior Technical Support: IP Video & Network Ops

EarthCam; Upper Saddle River (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

100% company-paid health insurance

Dental and vision insurance

401(k) plan with company matching

Complimentary meals and snacks

Job summary

EarthCam is looking for a Technical Support Tier 2/Network & Systems Operations Specialist in Upper Saddle River, New Jersey. This role involves providing technical support for camera-based and IP video systems, focusing on backend troubleshooting and network diagnostics.

The ideal candidate will have 2-5 years of technical support experience, a strong understanding of networking fundamentals, and the ability to diagnose complex issues. EarthCam offers competitive salaries, health insurance, and a collaborative work environment.

Qualifications

• 2-5 years of technical support or related IT experience.
• Strong understanding of networking fundamentals including IP addressing and DNS.
• Experience troubleshooting hardware, software, and system connectivity issues.

Responsibilities

• Perform advanced troubleshooting of camera-based and IP video systems.
• Investigate and resolve escalated technical issues.
• Analyze system logs to identify root causes.

Skills

Troubleshooting

Network diagnostics

Analytical skills

Communication

Education

Associate's degree or technical certification

Tools

Ticketing systems

Windows operating systems

Job description

EarthCam is looking for a Technical Support Tier 2/Network & Systems Operations Specialist in Upper Saddle River, New Jersey. This role involves providing technical support for camera-based and IP video systems, focusing on backend troubleshooting and network diagnostics.

The ideal candidate will have 2-5 years of technical support experience, a strong understanding of networking fundamentals, and the ability to diagnose complex issues. EarthCam offers competitive salaries, health insurance, and a collaborative work environment.