Senior Technical Support: IP Video & Network Ops

EarthCam, Inc.; Upper Saddle River (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% company-paid health insurance

401(k) plan with generous company matching

Performance-based bonuses

Paid time off and holidays

Job summary

EarthCam, Inc. is looking for a Technical Support Tier 2/Network & Systems Operations Specialist in Upper Saddle River, NJ. This role involves troubleshooting camera-based and IP video systems, handling technical escalations, and collaborating with various teams to ensure customer satisfaction and system reliability.

The ideal candidate will have 2–5 years of technical support experience, a strong understanding of networking fundamentals, and be passionate about solving complex technical problems. Join us for a competitive compensation package and a supportive work environment!

Qualifications

• 2-5 years of relevant technical support experience.
• Strong understanding of IP addressing and network fundamentals.
• Experience supporting hardware and software connectivity issues.

Responsibilities

• Perform troubleshooting of camera and IP video systems.
• Resolve escalated technical issues from support specialists.
• Document troubleshooting findings and procedures.

Skills

Network troubleshooting

Technical support experience

Analytical skills

Problem-solving

Education

Associate's degree or technical certification

Tools

Ticketing systems

Windows operating systems

Job description

EarthCam, Inc. is looking for a Technical Support Tier 2/Network & Systems Operations Specialist in Upper Saddle River, NJ. This role involves troubleshooting camera-based and IP video systems, handling technical escalations, and collaborating with various teams to ensure customer satisfaction and system reliability.

The ideal candidate will have 2–5 years of technical support experience, a strong understanding of networking fundamentals, and be passionate about solving complex technical problems. Join us for a competitive compensation package and a supportive work environment!