Product Support Coordinator

EarthCam; Upper Saddle River (NJ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Dental/Vision insurance

401(k) plan

Paid time off

Meals provided

Team events

Job summary

EarthCam is seeking an Entry-Level Security Services Support Coordinator to assist clients using EarthCam's security camera and video monitoring solutions. This role serves as a key link between customers, engineering, sales, and field services to ensure systems are properly configured and issues diagnosed.

You will review security footage, troubleshoot hardware, software, and network-related problems, assist with system setup and product usage, and document complex problems for escalation.

Qualifications

• Bachelor's degree is preferred.
• Experience using relevant technology and equipment preferred (e.g., CCTV or security camera systems).
• Basic understanding of data analysis and reporting.
• Exposure to or understanding of vendor management or working with third-party service providers is a plus.
• Knowledge of security protocols and procedures is a plus.

Responsibilities

• Review security footage to diagnose issues and verify events.
• Troubleshoot hardware, software, and network-related problems.
• Assist with system setup and product usage for customers.
• Escalate complex issues with detailed technical documentation.
• Provide clear, responsive support to customers and coordinate with engineering, sales, and field services.

Skills

Customer-focused

Technical troubleshooting

Documentation

Communication skills

Education

Bachelor's degree preferred

Tools

CCTV systems

Job description

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide. Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We\'re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

EarthCam is seeking a motivated and customer-focused Entry-Level Security Services Support Coordinator to support clients. This role is responsible for supporting customers who use EarthCam\'s security camera and video monitoring solutions. This position serves as a key link between customers, engineering, sales, and field services, ensuring systems are properly configured, issues are accurately diagnosed, and users receive fast, clear, and effective support. This customer facing role involves reviewing security footage, troubleshooting hardware, software, and network-related issues, assisting with system setup and product usage, and escalating complex problems with detailed technical documentation. This is a hands-on role for someone who wants to build expertise in video surveillance, security technology, and customer-facing technical support while contributing directly to system reliability and customer success.

Who You Are

• Passionate about technology and interested in building a career in security systems and product support
• Curious and eager to learn how security platforms, cameras, and software work
• Enjoy working with people and thrive in collaborative, team-based environments
• A clear communicator with strong written and verbal skills
• Able to understand customer challenges and help translate them into practical solutions
• Organized, detail-oriented, and comfortable following processes and documentation
• Motivated to grow into a subject-matter expert and take ownership of learning the product
• Customer-focused, patient, and excited to help users succeed with their technology

Qualifications

• Bachelor\'s degree is preferred
• Experience using relevant technology and equipment preferred (e.g., CCTV or security camera systems)
• Basic understanding of data analysis and reporting
• Exposure to or understanding of vendor management or working with third-party service providers is a plus
• Knowledge of security protocols and procedures is a plus

Benefits

What We Offer

At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.

Our benefits include:

• Competitive salaries and performance-based bonuses
• 100% company-paid health insurance (single coverage)
• Dental and Vision insurance
• 401(k) plan with generous company matching
• Paid time off plus paid holidays
• Complimentary breakfasts, lunches, and snacks
• Team events, BBQs, and our annual company Olympics

We\'re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.

https://www.earthcam.net/about/careers/recruitmentfraud/