Senior Technical Support & Hardware QA Specialist

DVSport, Inc.; Crafton (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with matching company contribution

Health, dental, and vision coverage

Flexible work schedule

Job summary

A technology solutions company located in Crafton is seeking a Technical Support Specialist. This role involves providing Level 2 & 3 technical support, ensuring product quality, and troubleshooting complex issues. The candidate should have a minimum of an Associate's degree and 3+ years of relevant experience in system and network support. The position offers a full-time schedule with compensation ranging from $55,000 to $75,000 per year, along with health benefits and a flexible work schedule.

Qualifications

• Minimum of 3 years in system and network support.
• Functional knowledge of Microsoft Windows Server and Client.
• Proficient in storage technologies like RAID and NAS.

Responsibilities

• Provide Level 2 & 3 technical support via phone, email, or remote access.
• Diagnose and resolve complex hardware and software issues.
• Ensure hardware meets production standards.

Skills

Technical Support

Problem-Solving

Customer Service Orientation

Communication Skills

Time Management

Education

Associate's degree in related field

Tools

Microsoft Windows Server

RAID

LAN/WAN technologies

Job description

A technology solutions company located in Crafton is seeking a Technical Support Specialist. This role involves providing Level 2 & 3 technical support, ensuring product quality, and troubleshooting complex issues. The candidate should have a minimum of an Associate's degree and 3+ years of relevant experience in system and network support. The position offers a full-time schedule with compensation ranging from $55,000 to $75,000 per year, along with health benefits and a flexible work schedule.