Senior Technical Support Engineer - Sub-Fab & Tool Design

Ebara Technologies Inc.; Tualatin (OR); On-site; USD 110,000 - 150,000; Full time

Job summary

EBARA Technologies invites a seasoned engineer to support OEM operations at the Tualatin site, coordinating with sales, EC, and field teams to specify ETI product solutions and quote configurations.

You will provide on-site technical support across North America and international teams, build relationships with LAM tool engineers, attend spin reviews, and maintain logs of opportunities and escalations.

Qualifications

• Bachelor’s degree in Science or Engineering or equivalent experience.
• 6–10+ years of work experience in semiconductor or related industry.
• Strong mechanical knowledge and understanding of vacuum technology.
• Experience in customer-facing roles and technical liaison with sales.
• Ability to create and interpret technical documentation and reports.

Responsibilities

• Report to the LAM Tualatin Site daily or when traveling.
• Meet face-to-face with customers to recommend product selection, setup, operation and maintenance.
• Specify product solutions and assign part numbers to ensure properly configured quotes.
• Provide technical support to field engineers, technicians and product support teams.
• Diagnose and troubleshoot complex electro/mechanical equipment and software.
• Communicate design reliability and maintenance issues to engineering teams.
• Prepare monthly reports on sub-fab and direct tool business activities and future plans.
• Provide training and technical assistance to customers and internal teams.
• Plan downtime and repairs to ensure timely service and minimize downtime.
• Maintain a clean, safe workspace compliant with safety policies; perform other duties as assigned.

Skills

Customer interaction

Technical support

Project coordination

Mechanical knowledge

Semiconductor knowledge

Education

Bachelor’s degree in Science or Engineering

Job description

EBARA Technologies invites a seasoned engineer to support OEM operations at the Tualatin site, coordinating with sales, EC, and field teams to specify ETI product solutions and quote configurations.

You will provide on-site technical support across North America and international teams, build relationships with LAM tool engineers, attend spin reviews, and maintain logs of opportunities and escalations.