Technical Support Engineer II-III (Semiconductor)

Ebara Technologies - USA; Tualatin (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

100Hires, Inc. seeks a field service engineer stationed at the LAM Tualatin Site in Oregon to support sub-fab projects, meet with customers, and specify ETI product solutions with PN assignments.

You will diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment and software, provide training, and report monthly activities. A STEM degree and semiconductor experience are required.

Qualifications

• Bachelor’s degree in Science or Engineering or equivalent experience.
• 6–10 years of related work experience, preferably in semiconductor or related industry.
• Strong customer relations skills.
• Working knowledge of mechanical skills and principles of semiconductor/vacuum technology.

Responsibilities

• Report to the Director of OEM Operations and work onsite at the LAM Tualatin Site.
• Meet with customers face to face to recommend product selection and configurations.
• Specify product solutions and assign part numbers; ensure quotes reflect properly configured solutions.
• Provide technical support to field engineers and technicians diagnosing, troubleshooting, and repairing complex electro/mechanical systems.
• Share monthly reports on sub-fab and direct tool activities and plans.
• Provide training and technical assistance to customers and internal teams.
• Ensure compliance with EBARA safety policies and planned maintenance schedules.

Skills

Electrical schematics

Equipment troubleshooting

Root cause analysis

Mechanical troubleshooting

Electrical troubleshooting

Maintenance & repair

Vacuum technology

Customer relations

Semiconductor knowledge

Education

Bachelor’s degree in Science or Engineering

Tools

Turbomolecular Pumps

Dry vacuum pumps

Vacuum gauges

Precision Chiller Systems

Job description

POSITION SUMMARYReporting to the Director of OEM Operations and stationed at key customer site in Tualatin Oregon, this role is responsible for supporting new sales opportunities and will meet face to face with customer in obtaining understanding of application details and desired technical outcomes for sub-fab projects. Responsible to specify ETI product solution, assign part numbers and liaison to sales to ensure properly configured hardware solution is quoted and explained to customer. Responsible to meet with EC to discuss application details and understand product functionality. Responsible for providing technical support to Site Services Team field engineers & technicians diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.ESSENTIAL FUNCTIONSReport to work daily at the LAM Tualatin Site location (except when traveling) or otherwise out of office.Meet face to face with customer to provide recommendations for product selection, set up, operation, and maintenance.Specify product solution, assign PN’s using ETI Doc Control function and ensure sales quotes properly configured solution with assigned PN.Work on problems of a routine to moderate scope where analysis of situations or data requires a review of identifiable factors.Provide technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.Provide detailed monthly reports on both sub-fab and direct tool business activities for the month and plans for the future month. Reporting format to be provided as a requirement of this position.Provide training, guidance, or technical assistance to customer, end users, or internal teams.Proper planning to ensure scheduled downtime commitments are meet, both results and return time. Unscheduled preparation for timely and effective repairs by first-lines support.Maintain clean and safe working environment compliant with EBARA safety policies.Comply with EBARA’s safety policies, including participation in and completion of all required safety training.Perform other duties as assigned.EducationBachelor’s degree in Science or Engineering discipline, or equivalent experience.ExperienceSix (6) – Ten (10) years of work related experience, preferably in semiconductor or related industry.Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.Strong Customer Relations skills.You should be proficient in:Equipment TroubleshootingElectrical SchematicsElectrical Troubleshooting Skills5 Why (Root Cause Analysis Method)Mechanical Troubleshooting SkillsServiceMaintenance and Repair SkillsMechanical Systems & Component Repairabatementapplication engineering supportdry pumpsproduct selection guidancetechnical supportvacuum abatementdesign interpretationMachines & technologies you'll use:air cooled dry (oil free) vacuum pumpsPrecision Chiller SystemsTurbomolecular PumpsVacuum Gaugestechnical support