Technical Support Engineer II-III (Semiconductor)

Ebara Technologies Inc.

Hillsboro (OR)

On-site

USD 90,000 - 150,000

Full time

41 hours ago

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Job summary

Ebara Technologies Inc. is seeking a senior technical professional based at a key customer site in Tualatin, OR, to support new sales opportunities, specify ETI product solutions, and provide field technical support for sub-fab projects.

The role involves heavy customer interaction, engineering collaboration, and hands-on troubleshooting of electro/mechanical systems and software. The candidate will coordinate with sales, EC, and Site Services teams to ensure properly configured hardware and

Job description

Position Summary

Reporting to the Director of OEM Operations and stationed at key customer site in Tualatin Oregon, this role is responsible for supporting new sales opportunities and will meet face to face with customer in obtaining understanding of application details and desired technical outcomes for sub-fab projects. Responsible to specify ETI product solution, assign part numbers and liaison to sales to ensure properly configured hardware solution is quoted and explained to customer. Responsible to meet with EC to discuss application details and understand product functionality. Responsible for providing technical support to Site Services Team field engineers & technicians diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.

Essential Functions

Report to work daily at the LAM Tualatin Site location (except when traveling) or otherwise out of office.
Meet face to face with customer to provide recommendations for product selection, set up, operation, and maintenance.
Specify product solution, assign PN’s using ETI Doc Control function and ensure sales quotes properly configured solution with assigned PN.
Work on problems of a routine to moderate scope where analysis of situations or data requires a review of identifiable factors.
Provide technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
Provide detailed monthly reports on both sub-fab and direct tool business activities for the month and plans for the future month. Reporting format to be provided as a requirement of this position.
Provide training, guidance, or technical assistance to customer, end users, or internal teams.
Proper planning to ensure scheduled downtime commitments are meet, both results and return time. Unscheduled preparation for timely and effective repairs by first-lines support.
Maintain clean and safe working environment compliant with EBARA safety policies.
Comply with EBARA’s safety policies, including participation in and completion of all required safety training.
Perform other duties as assigned.

Education

Bachelor’s degree in Science or Engineering discipline, or equivalent experience.

Experience

Six (6) – Ten (10) years of work related experience, preferably in semiconductor or related industry.
Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
Strong Customer Relations skills.

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