Technical Support Engineer II-III (33301)

Paycom - ATS; Tualatin (OR); On-site; USD 110,000 - 160,000; Full time

Job summary

EBARA in Tualatin, Oregon seeks an experienced engineer to support OEM operations at a key customer site. You will meet with customers to understand application details, specify ETI product solutions, assign PN's, and liaison with sales to quote properly configured hardware.

You will provide advanced technical support for site services teams, diagnose complex electro/mechanical equipment and software, and deliver monthly activity reports while ensuring safety compliance.

Qualifications

• Bachelor's degree in Science or Engineering or equivalent experience.
• 6–10+ years of work experience in semiconductor or related industry.
• Strong customer relations and ability to communicate with diverse teams.

Responsibilities

• Support new sales opportunities and meet with customers to gather application details.
• Specify product solutions and assign part numbers; liaison with sales for quoting.
• Provide technical support to site services field engineers, diagnosing and debugging equipment and software.
• Prepare monthly reports on sub-fab and direct tool activities and future plans.
• Train and guide customers and internal teams; ensure safe, scheduled downtime.
• Maintain EBARA safety compliance and participate in required safety training.

Skills

MS Office

Public speaking

Time management

Self-starter

Leadership

Program management

Relationship building

Teamwork

Communication skills

Education

Bachelor's degree in Science or Engineering

Job description

Job Details: Level: Experienced, Job Location: Tualatin, OR - Tualatin, OR, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Professional Services,

POSITION SUMMARY

Reporting to the Director of OEM Operations and stationed at key customer site in Tualatin Oregon, responsible to support new sales opportunities and will meet face to face with customer in obtaining understanding of application details and desired technical outcomes for sub-fab projects. Responsible to specify ETI product solution, assign part numbers and liaison to sales to ensure properly configured hardware solution is quoted and explained to customer. Responsible to meet with EC to discuss application details and understand product functionality. Responsible for providing technical support to Site Services Team field engineers & technicians diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.

ESSENTIAL FUNCTIONS

• Report to work daily at the LAM Tualatin Site location (except when traveling) or otherwise out of office.
• Meet face to face with customer to provide recommendations for product selection, set up, operation, and maintenance.
• Specify product solution, assign PN's using ETI Doc Control function and ensure sales quotes properly configured solution with assigned PN.
• Work on problems of a routine to moderate scope where analysis of situations or data requires a review of identifiable factors.
• Provide technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
• Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
• Provide detailed monthly reports on both sub-fab and direct tool business activities for the month and plans for the future month. Reporting format to be provided as a requirement of this position.
• Provide training, guidance, or technical assistance to customer, end users, or internal teams.
• Proper planning to ensure scheduled downtime commitments are meet, both results and return time. Unscheduled preparation for timely and effective repairs by first-lines support.
• Maintain clean and safe working environment compliant with EBARA safety policies.
• Comply with EBARA's safety policies, including participation in and completion of all required safety training.
• Perform other duties as assigned.

Qualifications: POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

Bachelor's degree in Science or Engineering discipline, or equivalent experience.

Experience

• Six (6) - Ten (10)+ years of work related experience, preferably in semiconductor or related industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups.
• Strong time management skills.
• Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customers offsite.