Senior Technical Support Engineer - Remote/Onsite (Semiconductors)

Applied Materials, Inc.; Austin (TX); Presencial; USD 96.000 - 132.000; Jornada completa

Descripción de la vacante

Applied Materials, Inc. in Austin, TX, is seeking a seasoned professional to manage technical escalations for DDP products, providing expert guidance to field engineers and customers.

You will collaborate with BU engineers, contribute to NPI programs, and help develop innovative troubleshooting tools while coaching teams on-site across key customer sites. Travel typically 25–50% with potential relocation eligibility and a comprehensive Benefits package.

Formación

• Bachelor’s degree or equivalent in a technical field.
• Ability to work independently and as part of a team; strong organizational and time management skills; excellent interpersonal and communication skills; ability to handle stressful situations and effectively manage difficult problems; Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI and ARK.
• +7 years of experience with Applied Materials DDP products or similar.

Responsabilidades

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work
• Attend customer field issues meetings with FSO, collaborate with BU engineers
• Recommend best practices to improve products, processes, or services
• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
• Provide on-site coaching to FSO
• Support NPI development early in the product life cycle, and at key customer sites
• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Conocimientos

Independent worker

Team player

Organizational skills

Interpersonal skills

Communication skills

Stress management

SAP

VSPI

ARK

Problem solving

Educación

Bachelor’s degree or equivalent in technical field

Herramientas

SAP

VSPI

ARK

Descripción del empleo

Applied Materials, Inc. in Austin, TX, is seeking a seasoned professional to manage technical escalations for DDP products, providing expert guidance to field engineers and customers.

You will collaborate with BU engineers, contribute to NPI programs, and help develop innovative troubleshooting tools while coaching teams on-site across key customer sites. Travel typically 25–50% with potential relocation eligibility and a comprehensive Benefits package.