Senior Technical Support Engineer - DDP/CVD Expert

Applied Materials, Inc.; United States; Remote; USD 96,000 - 132,000; Full time

Job summary

Applied Materials, Inc. is seeking a Senior Technical Support Engineer to deliver remote and on-site assistance for DDP products, addressing complex issues with data-driven troubleshooting.

You will mentor field engineers, publish guides, and drive product improvements across multiple customer sites. The role requires a Bachelor’s degree in a technical field and 7+ years with DDP products or similar, with travel up to 50%.

Qualifications

• Bachelor’s degree or equivalent in a technical field is required.
• +7 years of experience with Applied Materials DDP products or similar is required.
• Strong communication, teamwork and problem-solving skills are essential.

Responsibilities

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work.
• Attend customer field issues meetings with FSO, collaborate with BU engineers.
• Recommend best practices to improve products, processes, or services.
• Publish technical lessons learned and troubleshooting guides.
• Provide on-site coaching to FSO and support NPI development at key sites.
• Create or collaborate on innovative advanced troubleshooting tools.

Skills

Independent work

Teamwork

Time management

Interpersonal skills

Stress management

Microsoft Apps

SAP

VSPI

ARK

Education

Bachelor’s degree or equivalent in technical field

+7 years of experience with Applied Materials DDP products or similar

Tools

SAP

VSPI

ARK

Job description

Applied Materials, Inc. is seeking a Senior Technical Support Engineer to deliver remote and on-site assistance for DDP products, addressing complex issues with data-driven troubleshooting.

You will mentor field engineers, publish guides, and drive product improvements across multiple customer sites. The role requires a Bachelor’s degree in a technical field and 7+ years with DDP products or similar, with travel up to 50%.