Senior Technical Support Engineer - Remote

Salesforce, Inc.; Seattle (WA); On-site; USD 99,400 - 150,300; Full time

Benefits offered by this job

Time off programs

Medical, dental, vision insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce, Inc. is seeking a Sr. Technical Support Engineer based in Seattle, WA. The role involves managing support requests and working closely with Success Architects and engineering teams to resolve technical issues.

As a Technical Support Specialist, you will leverage your expertise in Salesforce CRM to assist customers and provide essential technical support. Candidates must possess a Bachelor's degree and have at least 5 years in a similar B2B SaaS role.

Qualifications

• 5+ years of experience providing support in a B2B SaaS company.
• Ability to explain complex features to both technical and non-technical users.
• Excellent interpersonal, communication, and writing skills.

Responsibilities

• Manage the support queue to resolve product-related issues.
• Support Success Architect team with technical expertise.
• Collaborate with engineering to diagnose and report problems.

Skills

Technical communication

B2B SaaS support experience

Salesforce CRM knowledge

JavaScript and API error diagnostics

Web technologies understanding

Education

Bachelor's degree

Tools

Salesforce

Marketo

Pardot

Hubspot

Eloqua

Job description

Salesforce, Inc. is seeking a Sr. Technical Support Engineer based in Seattle, WA. The role involves managing support requests and working closely with Success Architects and engineering teams to resolve technical issues.

As a Technical Support Specialist, you will leverage your expertise in Salesforce CRM to assist customers and provide essential technical support. Candidates must possess a Bachelor's degree and have at least 5 years in a similar B2B SaaS role.