Senior Technical Support Engineer - B2B SaaS

salesforce.com, inc.; Seattle (WA); Hybrid; USD 99,400 - 150,300; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce.com, inc. is looking for a Technical Support Specialist in Seattle, WA, to manage support requests and provide technical resources for customers. This role requires strong technical understanding and excellent communication skills.

The ideal candidate will have 5+ years of B2B SaaS experience and be knowledgeable in Salesforce CRM. The position offers a salary range of $99,400 - $150,300 annually, along with comprehensive benefits and a supportive work environment.

Qualifications

• 5+ years of experience providing support in a B2B SaaS company.
• Excellent interpersonal, communication, and writing skills.
• Working knowledge of marketing automation systems.

Responsibilities

• Actively managing the support queue to resolve product-related issues.
• Collaborating with Success Architect team to provide technical support.
• Working with engineering to diagnose, debug, and report problems.

Skills

Technical expertise

Interpersonal skills

Communication skills

Problem-solving

Salesforce CRM knowledge

JavaScript knowledge

Marketing automation systems

Education

Bachelor's degree

Job description

Salesforce.com, inc. is looking for a Technical Support Specialist in Seattle, WA, to manage support requests and provide technical resources for customers. This role requires strong technical understanding and excellent communication skills.

The ideal candidate will have 5+ years of B2B SaaS experience and be knowledgeable in Salesforce CRM. The position offers a salary range of $99,400 - $150,300 annually, along with comprehensive benefits and a supportive work environment.