Senior Technical Support Engineer for Enterprise CRM & AI

salesforce.com, inc.

Austin (TX)

On-site

USD 80,900 - 150,300

Full time

14 days+

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Job summary

Salesforce is seeking a Signature Support Engineer to deliver top-tier customer support for global accounts, handling Severity 1/2 cases and driving proactive monitoring. You will partner with Worldwide Support, R&D, and Support Operations to prevent issues and improve service.

The role covers API integration, Apex/Visualforce development, and cross-team collaboration to ensure customer success. Required are a Salesforce Admin cert, 5+ years in technical support or 3+ years development, strong

Qualifications

Bachelor’s degree in computer science or equivalent experience.
5+ years in Technical Support and/or 3+ years of development experience (Senior).
Current Salesforce Administrator Certification.
Strong problem solving and troubleshooting skills.
Experience with APIs and integration technologies.

Responsibilities

Serve as a Trusted Advisor for enterprise stakeholders on security, performance, and governance.
Resolve high-visibility enterprise cases and ensure top customer satisfaction.
Understand customer usage and align success metrics with product goals.
Provide proactive monitoring, alerts, and tuning recommendations.
Collaborate with R&D and Support Operations on escalated issues and roadmaps.
Lead resolution of critical technical issues and mentor others.
Assist developers with Salesforce APIs, Apex, and Visualforce debugging.
Contribute to monitoring/reporting tool projects and playbooks.