Salesforce Tech Support Engineer - Adoption & Troubleshooting

Salesforce, Inc.; Chicago (IL); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Professional development opportunities

Flexible work environment

Résumé du poste

A leading technology company is seeking a Technical Support Engineer to manage customer support cases and provide exceptional technical guidance. This role involves diagnosing complex technical issues and delivering best practices to enhance product adoption. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of relevant experience. Proficiency in SQL and Java, along with excellent communication skills, are required. The position offers opportunities for mentorship in a globally-oriented support environment.

Qualifications

• 2+ years of experience in technical support or software engineering.
• Experience troubleshooting and debugging Java-based applications.
• Professional proficiency in spoken and written English required.

Responsabilités

• Manage support cases from initial diagnosis through resolution.
• Guide customers on best practices and product configuration.
• Create and maintain technical documentation and knowledge base articles.

Connaissances

Troubleshooting software applications

Customer-focused mindset

Excellent written and verbal communication

Strong analytical and problem-solving skills

Formation

Bachelor’s degree in Computer Science or related field

Outils

SQL

HTML

JavaScript

CSS

Description du poste

A leading technology company is seeking a Technical Support Engineer to manage customer support cases and provide exceptional technical guidance. This role involves diagnosing complex technical issues and delivering best practices to enhance product adoption. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of relevant experience. Proficiency in SQL and Java, along with excellent communication skills, are required. The position offers opportunities for mentorship in a globally-oriented support environment.