Salesforce Tech Support Engineer - Adoption & Troubleshooting

Salesforce, Inc.; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development opportunities

Flexible work environment

Job summary

A leading technology company is seeking a Technical Support Engineer to manage customer support cases and provide exceptional technical guidance. This role involves diagnosing complex technical issues and delivering best practices to enhance product adoption. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of relevant experience. Proficiency in SQL and Java, along with excellent communication skills, are required. The position offers opportunities for mentorship in a globally-oriented support environment.

Qualifications

• 2+ years of experience in technical support or software engineering.
• Experience troubleshooting and debugging Java-based applications.
• Professional proficiency in spoken and written English required.

Responsibilities

• Manage support cases from initial diagnosis through resolution.
• Guide customers on best practices and product configuration.
• Create and maintain technical documentation and knowledge base articles.

Skills

Troubleshooting software applications

Customer-focused mindset

Excellent written and verbal communication

Strong analytical and problem-solving skills

Education

Bachelor’s degree in Computer Science or related field

Tools

SQL

HTML

JavaScript

CSS

Job description

A leading technology company is seeking a Technical Support Engineer to manage customer support cases and provide exceptional technical guidance. This role involves diagnosing complex technical issues and delivering best practices to enhance product adoption. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of relevant experience. Proficiency in SQL and Java, along with excellent communication skills, are required. The position offers opportunities for mentorship in a globally-oriented support environment.