Enterprise Signature Support Engineer (Technical)

salesforce.com, inc.; Seattle (WA); On-site; USD 80,900 - 150,300; Full time

Benefits offered by this job

Time off programs

Medical, dental, vision

Employee stock purchasing program

Job summary

Salesforce in Seattle seeks a Signature Support Engineer (Technical) to act as a trusted advisor for enterprise customers, handling Severity 1 and 2 cases and reducing issues through proactive monitoring. You will collaborate with Worldwide Support, R&D, and Support Operations, troubleshoot integrations with APIs, Apex, Visualforce, and contribute to knowledge base and proactive tooling.

The role demands deep technical knowledge, strong customer focus, and the ability to drive incidents to

Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• 5+ years in Technical Support and/or 3+ years in development (Senior).
• Current Salesforce Administrator Certification and strong troubleshooting skills.

Responsibilities

• Serve as Trusted Advisor, guiding enterprise customers on architecture and governance.
• Resolve highly visible, global cases with strong cross-team collaboration.
• Understand customer usage and align success metrics with product capabilities.
• Provide proactive monitoring, alerts, and tuning to minimize service disruptions.
• Lead escalation management with R&D and Support Operations, drive roadmap feedback.
• Assist developers with API integrations (Apex, Visualforce) and debugging.
• Develop/maintain monitoring tools and knowledge base to improve efficiency.

Skills

Multi-tenant architecture

SQL

SOAP/REST

Java/.NET

Troubleshooting

Customer-facing

Education

Bachelor’s degree in CS

Tools

Apex

Visualforce

Splunk

SQL

Java

Job description

Salesforce in Seattle seeks a Signature Support Engineer (Technical) to act as a trusted advisor for enterprise customers, handling Severity 1 and 2 cases and reducing issues through proactive monitoring. You will collaborate with Worldwide Support, R&D, and Support Operations, troubleshoot integrations with APIs, Apex, Visualforce, and contribute to knowledge base and proactive tooling.

The role demands deep technical knowledge, strong customer focus, and the ability to drive incidents to