Senior SaaS Technical Support Engineer – Solve & Elevate

Salesforce; Seattle (WA); On-site; USD 99,400 - 150,300; Full time

Job summary

Salesforce is seeking a Technical Support Specialist in Seattle to join our Technical Support team. You will manage support requests and work closely with our Success Architect team, ensuring we provide top-notch support. This role is crucial for maintaining customer satisfaction and improving the product through customer feedback.

Ideal candidates have 5+ years of support experience in B2B SaaS, a Bachelor’s degree, and strong knowledge of Salesforce CRM. The position offers a competitive salary range of $99,400 - $150,300 and is on-site in Seattle.

Qualifications

• 5+ years of experience providing support in a B2B SaaS company.
• Ability to explain complex features to technical and non-technical users.
• Excellent interpersonal, communication, and writing skills.

Responsibilities

• Manage the support queue to resolve product-related issues.
• Support the Success Architect team in technical calls.
• Collaborate with engineering to diagnose and debug problems.

Skills

Salesforce CRM

B2B SaaS Support

JavaScript

Marketing Automation Systems

Education

Bachelor’s degree

Tools

Marketo

Pardot

Hubspot

Eloqua

Job description

Salesforce is seeking a Technical Support Specialist in Seattle to join our Technical Support team. You will manage support requests and work closely with our Success Architect team, ensuring we provide top-notch support. This role is crucial for maintaining customer satisfaction and improving the product through customer feedback.

Ideal candidates have 5+ years of support experience in B2B SaaS, a Bachelor’s degree, and strong knowledge of Salesforce CRM. The position offers a competitive salary range of $99,400 - $150,300 and is on-site in Seattle.