AI-Driven CRM Technical Support Engineer

salesforce.com, inc.; Seattle (WA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Time off programs

Medical insurance

Dental coverage

Vision coverage

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Customer Success Engineer in Seattle to lead the end-to-end technical experience for customers using Sales Cloud and related platform products. You will diagnose issues, guide best practices, and collaborate with cross-functional teams to ensure successful adoption of Salesforce solutions.

The role requires 2+ years in technical support or related roles, strong SQL and Java debugging, and excellent communication in English.

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 2+ years in technical support, software engineering, or customer-facing tech roles.
• Experience troubleshooting Salesforce platform products including Sales Cloud.
• Strong SQL, database concepts, and ability to explain technical topics to non-technical audiences.
• Excellent written and verbal communication in English.

Responsibilities

• Lead end-to-end customer technical experience by managing support cases from diagnosis through resolution.
• Diagnose and resolve complex issues related to Salesforce platform products.
• Coordinate resolution of critical cases with cross-functional teams and escalate when needed.
• Provide onboarding support and technical discovery sessions for customer success.
• Guide customers on best practices, configuration, and architecture to drive adoption.
• Investigate issues, analyze behavior, and identify root causes using internal tools.
• Multitask and prioritize in a fast-paced support environment.
• Develop technical expertise in Salesforce functionality and related tech.
• Collaborate with Product Engineering to investigate defects and improve platform.
• Create and maintain technical docs and knowledge base articles.
• Mentor teammates through collaborative troubleshooting frameworks.

Skills

Java

SQL

Communication

Problem solving

English proficiency

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce platform

APEX

HTML/JavaScript/CSS

Job description

Salesforce is seeking a Customer Success Engineer in Seattle to lead the end-to-end technical experience for customers using Sales Cloud and related platform products. You will diagnose issues, guide best practices, and collaborate with cross-functional teams to ensure successful adoption of Salesforce solutions.

The role requires 2+ years in technical support or related roles, strong SQL and Java debugging, and excellent communication in English.