Senior Technical Support Engineer — Hybrid (Wilmington)

Pyramid Consulting, Inc; Wilmington (DE); Hybrid; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A prominent consulting firm is seeking a Senior Technical Support professional for a hybrid position in Wilmington, DE. This is a 6-month contract with potential for extension, focusing on endpoint vulnerability remediation. Candidates should have strong technical support skills, at least 1 year of remote help desk experience, and familiarity with vulnerability assessment tools. Competitive pay range is $25 - $27/hour, with benefits including health insurance and 401(k).

Qualifications

• Minimum of 1 year of remote help desk support experience.
• 2 years of end-user support experience.
• 1 year of experience with Client.

Responsibilities

• Provide endpoint vulnerability remediation support.
• Monitor and respond to calls at the Client Desk.
• Interact with end users to resolve desktop vulnerabilities.

Skills

Technical Support

Windows OS Support

Vulnerability Assessment

Education

High School Diploma or GED

Bachelor's Degree or military experience

Tools

Qualys

Rapid7

Crowdstrike

BeyondTrust

Job description

A prominent consulting firm is seeking a Senior Technical Support professional for a hybrid position in Wilmington, DE. This is a 6-month contract with potential for extension, focusing on endpoint vulnerability remediation. Candidates should have strong technical support skills, at least 1 year of remote help desk experience, and familiarity with vulnerability assessment tools. Competitive pay range is $25 - $27/hour, with benefits including health insurance and 401(k).