Senior Technical Support Engineer - Hybrid | Machine Vision

Cognex Corporation; Natick (MA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Cognex Corporation in the United States (MA Natick area) seeks a Senior Technical Support Engineer to deliver remote support for Cognex systems to integrators and end users. You’ll solve complex issues, maintain case notes, and contribute to knowledge bases.

The role emphasizes customer-first service, collaboration with global support, and continuous process improvement; travel may be required. Hybrid work arrangement applies, three days in office, two at home.

Qualifications

• Bachelor’s or Master’s Degree in technical field or equivalent work experience.
• 4-6 years in technical support in electronics/automation/IT sectors.
• Ability to travel internationally.
• English language proficiency (spoken and written).
• Strong attention to detail and team collaboration.

Responsibilities

• Provide expert front-line product technical support via web or phone.
• Maintain high customer satisfaction with timely, polite interactions.
• Create and close cases in CRM; document data and updates.
• Develop technical bulletins and knowledge base articles.
• Escalate issues to engineering and product teams as needed.

Skills

Customer-focused communication

Troubleshooting

Remote support

Technical documentation

Problem solving

multitasking

Education

Bachelor's or Master's in technical field

Tools

Javascript

C#

C++

VB

Networking protocols

Job description

Cognex Corporation in the United States (MA Natick area) seeks a Senior Technical Support Engineer to deliver remote support for Cognex systems to integrators and end users. You’ll solve complex issues, maintain case notes, and contribute to knowledge bases.

The role emphasizes customer-first service, collaboration with global support, and continuous process improvement; travel may be required. Hybrid work arrangement applies, three days in office, two at home.