Onsite Help Desk Technician: IT Support Pro

Cognex Corporation; Natick (MA); On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company匹配

Employer-paid disability, family leave

Paid time off

Voluntary benefits

Wellness programs

Job summary

Cognex Corporation, a leader in industrial machine vision, is seeking a Help Desk Support specialist to join the IT Department onsite in Natick, MA. You will be the first point of contact for Cognex users, handling requests via ServiceNow, phone, and walk-ins, and you will troubleshoot hardware and software issues.

The role emphasizes customer service, teamwork, and the opportunity to grow through developing training materials, automations, and process improvements while maintaining systems and

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–5 years IT support, systems administration, infrastructure, networking, or related technical field.
• Familiarity with ITIL practices.

Responsibilities

• Provides Help Desk first point of contact support for Cognex users by fielding requests via ServiceNow, phone, and walk-ins.
• Conducts advanced troubleshooting and diagnosis of hardware and software issues.
• Ensures requests are resolved and elevates the most complex requests when assistance is needed.
• Assists in initial IT onboarding and deploys equipment to new Cognoids on their first day.
• Monitors, analyzes, and reports on Help Desk performance metrics and related data.

Skills

Customer support

Team collaboration

Analytical skills

Vendor management

Education

Bachelor's degree in IT/CS

Tools

Office 365

PowerShell

Azure AD

Intune

Job description

Cognex Corporation, a leader in industrial machine vision, is seeking a Help Desk Support specialist to join the IT Department onsite in Natick, MA. You will be the first point of contact for Cognex users, handling requests via ServiceNow, phone, and walk-ins, and you will troubleshoot hardware and software issues.

The role emphasizes customer service, teamwork, and the opportunity to grow through developing training materials, automations, and process improvements while maintaining systems and