Senior Technical Support Engineer – Global, AI Tools, Remote

Binance; Ireland (WV); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Remote-first, work-from-home

Job summary

Binance is a leading global blockchain ecosystem with the world’s largest cryptocurrency exchange by trading volume and users. The company seeks a senior engineer to support users and incidents, identify bugs, and build AI-driven internal tools across App, Website, and API.

You will collaborate with international teams in a fast-paced, remote-first environment. The role emphasizes DevOps, backend/frontend development, and the ability to learn quickly, with competitive pay and career growth

Qualifications

• 5+ years in DevOps, infra or related roles.
• Backend: Java/Spring Boot, Go, Python, Node.js or Rust.
• Frontend: JavaScript/TypeScript.
• AI project experience and financial/Web3 background a plus.
• Fluent English; Mandarin a plus.

Responsibilities

• Support retail and VIP users on the App, Website, Desktop Client and API.
• Troubleshoot issues using logs, databases, monitoring to find root causes.
• Identify product bugs and improvement opportunities with BUs.
• Assist Incident Management with incidents and post-incident reviews.
• Build and maintain internal tools and automation, including AI-driven ones.

Skills

DevOps / Infrastructure

Public cloud (AWS / GCP / Azure / AliB

Linux

Docker / Kubernetes

IaC

Monitoring & logging

Scripting

Java / Spring Boot

Go

Python

Node.js

JavaScript / TypeScript

Android / iOS / Flutter

Job description

Binance is a leading global blockchain ecosystem with the world’s largest cryptocurrency exchange by trading volume and users. The company seeks a senior engineer to support users and incidents, identify bugs, and build AI-driven internal tools across App, Website, and API.

You will collaborate with international teams in a fast-paced, remote-first environment. The role emphasizes DevOps, backend/frontend development, and the ability to learn quickly, with competitive pay and career growth