Technical Support Engineer (Fully Remote)

Binance; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first work

Career growth opportunities

Job summary

Binance is hiring for a senior DevOps/engineering role focused on supporting retail and VIP users across apps and platforms. You will troubleshoot, build internal tools, and automate processes leveraging logs, databases, and monitoring.

Applicants should have 5+ years in DevOps, software development, or technical support, and fluency in English. Mandarin is a plus. This remote-first position offers global collaboration and opportunities for career growth.

Qualifications

• 5+ years in DevOps, software development, or technical support.
• Fluency in English; Mandarin is a plus.

Skills

DevOps

Software development

Technical support

English fluency

Job description

• Support retail and VIP users on the App, Website, Desktop Client, and API.
• Troubleshoot and resolve technical issues using logs, databases, monitoring, and code.
• Build and maintain internal tools and automation, including AI-driven ones.

What We're Looking For:

• 5+ years of experience in DevOps, software development, or technical support.
• Fluency in English; additional languages like Mandarin are an advantage.

Why Binance:

• Shape the future of finance in a fast-paced, innovative environment.
• Collaborate with world-class talent in a global organization with a flat structure.
• Enjoy remote-first work and opportunities for career growth.

Binance

Binance is a leading global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, the company offers a diverse range of digital-asset products and services and maintains a flat, results-driven culture.