Senior Technical Support Engineer - Remote & AI Tools

Binance; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Remote-first policy

Competitive compensation

Career growth opportunities

Job summary

Binance is seeking a skilled Senior DevOps Engineer to optimize our scalable infrastructure and incident response. You will troubleshoot complex issues using logs and monitoring, build automation, and collaborate with multiple teams to improve product reliability and user experience.

The role emphasizes AI-driven tools, cloud-native engineering, and strong scripting skills, with remote-first collaboration across global stakeholders.

Qualifications

• 5+ years of experience in DevOps / Infrastructure, with depth in at least one area and ability to learn the rest.
• Solid experience with CI/CD pipelines, public cloud, Linux, containers, IaC, monitoring and logging, scripting.
• Strong networking fundamentals: HTTP(S), DNS, proxies, VPN.
• Backend or frontend development exposure: Java/Go/Python/Node.js/TypeScript, or mobile app tech.
• Experience with AI-driven tooling or financial/Web3 background is a plus.

Responsibilities

• Troubleshoot and resolve technical issues using logs, databases, monitoring and code to root causes.
• Identify product bugs and improvement opportunities; collaborate with business units to enhance product and UX.
• Assist Incident Management with technical incidents and contribute to post-incident reviews.
• Build and maintain internal tools and automation, including AI-driven ones, to improve team efficiency.

Skills

CI/CD

Public cloud

Linux

Containers

IaC

Monitoring/logging

Scripting

Backend languages

Tools

Docker

Kubernetes

AWS

GCP

Azure

Terraform

Job description

Binance is seeking a skilled Senior DevOps Engineer to optimize our scalable infrastructure and incident response. You will troubleshoot complex issues using logs and monitoring, build automation, and collaborate with multiple teams to improve product reliability and user experience.

The role emphasizes AI-driven tools, cloud-native engineering, and strong scripting skills, with remote-first collaboration across global stakeholders.