Senior Technical Support Engineer Federal Onsite Spokane

F5; Liberty Lake (WA); On-site; USD 81,600 - 122,400; Full time

Job summary

F5 is seeking a seasoned Enterprise Support professional to join our Federal-focused Technical Support Engineering team. You will provide remote technical assistance for F5 solutions to internal customers and partners as part of the CONUS program, handling cases across Level 1 to Level 3 with a strong emphasis on data-driven resolution.

The role demands excellent communication, deep networking knowledge, and the ability to work shifts that ensure 24/7 coverage from Spokane Valley, WA.

Qualifications

• 5+ years in a professional technical support role or equivalent experience.
• Bachelor’s BA/BS or higher preferred.

Responsibilities

• Provide Level 1–3 remote technical support for F5 products and services.
• Communicate status, action plans and resolutions per ISO QMS procedures.
• Manage case escalations to engineering services with limited mentoring.
• Maintain high schedule adherence and effective customer communication.
• Collaborate with customers and partners to deliver quality support and build trust.

Skills

Customer service

Network fundamentals

Windows OS

English fluency

Communication

CRM (Salesforce)

Education

Bachelor's degree

Tools

Salesforce Service Cloud

VMware

Job description

F5 is seeking a seasoned Enterprise Support professional to join our Federal-focused Technical Support Engineering team. You will provide remote technical assistance for F5 solutions to internal customers and partners as part of the CONUS program, handling cases across Level 1 to Level 3 with a strong emphasis on data-driven resolution.

The role demands excellent communication, deep networking knowledge, and the ability to work shifts that ensure 24/7 coverage from Spokane Valley, WA.