Senior IT Support & Network Analyst — Onsite & Remote

Nefco Corp.; Spokane (WA); On-site; USD 55,000 - 85,000; Full time

Job summary

NEFCO is seeking a motivated IT Support & Network Analyst to join our IT team in Spokane. The role delivers advanced on-site and remote support across locations, handling escalated issues and maintaining core infrastructure.

You will diagnose hardware and software problems, manage service requests, deploy devices for new hires, and contribute to documentation and process improvements while mentoring Tier 1 staff. Strong communication and teamwork are essential.

Qualifications

• 4+ years in Desktop Support or similar IT support role.
• Bachelor’s degree in computer science, information systems, or related field (or equivalent mix of associate’s degree and IT experience).
• Proficiency with Windows operating systems and Office 365 suite.
• Experience with VoIP systems and current mobile devices (iPhone & Android).
• Experience with ticketing systems and ITSM tools (Freshservice or similar).
• Experience with Active Directory and Group Policy Management.
• Familiarity with Dell hardware, HP printers, Mitel phone systems; Epicor Solar Eclipse is a plus.

Responsibilities

• Provide Tier 2 help desk support, escalation point for Tier 1.
• Perform advanced diagnostics and repair of hardware and software issues on desktops, laptops, printers, phones, and mobile devices.
• Take ownership of escalated requests to resolution and document progress in the ticketing system.
• Utilize remote control to assist off-site staff and branch offices.
• Support key software including Microsoft Office, Epicor Eclipse, and Adobe products.
• Mentor and assist Tier 1 technicians to develop team skills.
• Act as first contact for IT support requests; triage and manage inquiries.

Skills

Windows OS

VoIP systems

Mobile devices

Ticketing systems

Active Directory

Group Policy Management

Office 365

ITSM tools

Documentation

Communication

Teamwork

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

Epicor Solar Eclipse

Mitel phone systems

Dell business-class hardware

HP/Zebra printers

Freshservice

Job description

NEFCO is seeking a motivated IT Support & Network Analyst to join our IT team in Spokane. The role delivers advanced on-site and remote support across locations, handling escalated issues and maintaining core infrastructure.

You will diagnose hardware and software problems, manage service requests, deploy devices for new hires, and contribute to documentation and process improvements while mentoring Tier 1 staff. Strong communication and teamwork are essential.