Senior Technical Support Engineer — CNC & Automation

HEIDENHAIN Corporation; Schaumburg (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off from day one

Medical coverage

401(k) match

Parental leave

Continuing education reimbursement

Training program and support

Flexible work scheduling

Team environment with activities

Job summary

HEIDENHAIN Corporation in Schaumburg, IL is seeking a Technical Support Specialist to provide expert knowledge of HEIDENHAIN products and solutions to customers, sales and field service, via phone, email, and in person.

You bring 10+ years in technical support or related environments, with proven CNC/automation troubleshooting experience, and you will document all interactions in CRM, support field service, and assist sales with technical guidance.

Qualifications

• Associates degree in Electronics, Industrial Technology, or a related field preferred.
• 10+ years of technical support, field service, manufacturing, automation, or customer support experience.
• 10+ years of troubleshooting CNC, automation, industrial controls, or related equipment.
• 5+ years training, repairing, and/or providing technical assistance of company products or similar (CNC, TNC, DRO, Metrology).
• 5+ years of experience using electronic test equipment such as DVMs, oscilloscopes, and soldering irons.
• Ability to interpret manuals, schematics, and wiring diagrams.
• Strong troubleshooting, analytical, and problem-solving skills with attention to detail.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Provide technical support to customers via phone, email, and in person for product operation and field failures.
• Document all customer interactions in CRM and open service requests for repairs, exchanges, calibrations, field service and warranty cases.
• Support sales and marketing teams with technical guidance and product information.
• Perform supplemental field support, repair support, training, and quality investigations as required.

Skills

CNC troubleshooting

Technical support

CRM documentation

Analytical problem-solving

Education

Associate degree in Electronics / Industrial Technology

Tools

DVMs

Oscilloscopes

Soldering irons

Job description

HEIDENHAIN Corporation in Schaumburg, IL is seeking a Technical Support Specialist to provide expert knowledge of HEIDENHAIN products and solutions to customers, sales and field service, via phone, email, and in person.

You bring 10+ years in technical support or related environments, with proven CNC/automation troubleshooting experience, and you will document all interactions in CRM, support field service, and assist sales with technical guidance.