CNC Field Service Engineer

H. T. PROF Group; Cleveland (OH); Hybrid; USD 85,000 - 120,000; Full time

Job summary

H. T. PROF Group is seeking an experienced CNC Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites nationwide. The role requires strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-focused mindset.

The successful candidate will travel extensively (100%), provide on-site and remote support, and collaborate with customers, distributors, and internal teams to ensure peak machine performance and project success.

Qualifications

• 5+ years of CNC machine tool maintenance and service experience across electrical and mechanical domains.
• Proven ability to diagnose and troubleshoot complex CNC systems including PLCs and FANUC controls.

Responsibilities

• Install CNC machine tool systems at customer sites, including options and accessories.
• Perform leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Travel extensively (100%) including overnights and weekend travel.

Skills

Electrical systems

Mechanical systems

PLC programming

Diagnostics

Customer service

Travel availability

Job description

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

Install new CNC machine tool systems at customer sites, including all options and accessories

Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

Identify root causes and recommend corrective actions including repair or replacement solutions

Provide on-site and remote technical support via phone, email, and other communication channels

Support customers, distributors, and internal teams with technical guidance and problem resolution

Provide customer training and assist with project coordination as needed

Provide service support at trade shows and company events when required

Maintain detailed service documentation and reporting

Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

5+ years of experience providing remote technical support within the machine tool industry

Proven experience installing and servicing machining centers, including leveling and geometric alignment

Strong knowledge of PLC programming and troubleshooting

Experience with CNC control systems, including FANUC controls

Solid understanding of power circuits and industrial electrical systems

Excellent troubleshooting, communication, and customer service skills

Ability to travel extensively (100% during weekdays) and work independently in the field