CNC Field Service Engineer

Kern Microtechnik; Glendale Heights (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

401k with company match

Paid time off

Company cell phone and laptop

Paid holidays

Company laptop

Job summary

A precision engineering company is seeking a skilled Field Service Technician in Glendale Heights, IL, with expertise in CNC machinery. You will be responsible for diagnosing, repairing, and maintaining CNC machines at customer sites, ensuring high customer satisfaction. The ideal candidate has strong troubleshooting skills and customer interaction abilities. This position offers a comprehensive benefits package, including health insurance, 401k, and paid time off.

Qualifications

• Experience in troubleshooting electrical, mechanical, hydraulic, and pneumatic issues.
• Strong knowledge of CNC milling; familiarity with Heidenhain control systems is a plus.
• Ability to read technical manuals, blueprints, and schematics.
• Proficiency with diagnostic tools and basic CNC programming/setup.
• Professional communication and customer-facing skills.
• Valid driver's license and willingness to travel extensively.

Responsibilities

• Diagnose and repair issues on CNC machines on-site.
• Install and test CNC machines and automation equipment.
• Perform preventive maintenance for optimal machine performance.
• Conduct machine demonstrations and provide technical expertise during visits.
• Document all service activities, including parts used and labor time.
• Provide remote and telephone support for troubleshooting.

Skills

Troubleshooting electrical issues

Troubleshooting mechanical issues

Troubleshooting hydraulic issues

Troubleshooting pneumatic issues

Knowledge of CNC milling

Customer interaction skills

Tools

Diagnostic tools

Job description

Your mission

We are seeking a skilled and motivated Field Service Technician with expertise in CNC machinery to join our service team. In this role, you will be responsible for installing, maintaining, diagnosing, and repairing CNC machines at customer sites. You’ll be the face of our company in the field, ensuring customer satisfaction and optimal machine performance.

• Diagnose and repair electrical, mechanical, hydraulic, and pneumatic issues on CNC machines and automation systems on-site across West Coast in a timely and efficient manner.
• Install, commission, and test CNC machines and associated automation equipment at customer facilities.
• Perform preventive maintenance to ensure optimal machine performance, minimize downtime, and maximize productivity.
• Conduct machine demonstrations and provide technical expertise during customer visits.
• Accurately document all service activities, including parts used, labor time, and any technical issues encountered.
• Provide remote and telephone support to customers for troubleshooting and technical guidance.

Your profile

• Proven experience in troubleshooting electrical, mechanical, hydraulic, and pneumatic issues.
• Strong knowledge of CNC milling; familiarity with Heidenhain control systems is a plus.
• Ability to read technical manuals, blueprints, and schematics.
• Proficiency with diagnostic tools and basic CNC programming/setup.
• Professional customer interaction and communication skills.
• Valid driver’s license and willingness to travel extensively.

Why us?

• Health and dental insurance.
• 401k with company match.
• Paid time off and paid holidays.
• Company cell phone and laptop.