Senior Technical Support Engineer – Centrifugal & Turbomachinery (Hybrid)

Atlas Copco Comptec LLC; Houston (TX); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus opportunity

Medical, dental, and vision coverage

401(k) with up to 6% company match

Generous paid time off

Flexible working arrangements

Health and well-being programs

Job summary

Atlas Copco Comptec LLC in Houston, TX is seeking a Technical Support Engineer to provide expert assistance on centrifugal compressors and turbomachinery. You will be the primary technical resource for customers and field teams, addressing complex issues with prompt, well-documented solutions.

You will collaborate across Engineering, Operations, Quality, Supply Chain, and vendors, handling CRM tickets, corrective actions, and warranty support while seeking ongoing improvements in field service

Qualifications

• 10+ years in field service, technical support, or maintenance of centrifugal compressors or turbomachinery.
• Strong troubleshooting skills for mechanical, electrical, and controls systems.
• Excellent communication, prioritization, and problem-solving abilities in urgent situations.
• Hands-on experience with centrifugal compressors, turboexpanders, or large rotating equipment.
• Experience with SAP, CRM systems, and oil & gas or process industries.

Responsibilities

• Serve as a primary technical resource for customers and field personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
• Investigate and resolve mechanical, electrical, and controls issues with timely, accurate, and well-documented solutions.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution.
• Manage technical support activities including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Identify opportunities to improve field service processes, technical training, and customer support capabilities.

Skills

Field service exp

Troubleshooting

Communication skills

Rotating equipment

SAP/CRM experience

Education

Bachelors in Mechanical or Electrical Eng

Tools

SAP

CRM systems

Job description

Atlas Copco Comptec LLC in Houston, TX is seeking a Technical Support Engineer to provide expert assistance on centrifugal compressors and turbomachinery. You will be the primary technical resource for customers and field teams, addressing complex issues with prompt, well-documented solutions.

You will collaborate across Engineering, Operations, Quality, Supply Chain, and vendors, handling CRM tickets, corrective actions, and warranty support while seeking ongoing improvements in field service