Technical Support Engineer — Rotating Equipment

Atlas Copco; Town of Texas (WI); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Bonuses

Medical, dental & vision coverage

401(k) with company match

Generous paid time off

Flexible working arrangements

Health & well-being programs

Job summary

Atlas Copco is seeking a Technical Support Engineer to provide expert technical support for centrifugal compressors and rotating equipment. You will resolve complex mechanical, electrical, and control-related issues, working with customers and field service personnel to maintain optimal equipment performance.

The role requires 10+ years in field service or technical support, a Mechanical or Electrical Engineering degree, and hands-on experience with rotating machinery.

Qualifications

• 10+ years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery.
• Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
• Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
• Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
• Experience with SAP, CRM systems, and the oil & gas or process industries.

Responsibilities

• Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
• Investigate and resolve mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
• Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
• Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
• Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.

Skills

Troubleshooting

Communication

Mechanical systems

Electrical components

Customer support

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

SAP

CRM systems

Job description

Atlas Copco is seeking a Technical Support Engineer to provide expert technical support for centrifugal compressors and rotating equipment. You will resolve complex mechanical, electrical, and control-related issues, working with customers and field service personnel to maintain optimal equipment performance.

The role requires 10+ years in field service or technical support, a Mechanical or Electrical Engineering degree, and hands-on experience with rotating machinery.