Sales Cloud Technical Support Engineer | Gov’t-Ready

Salesforce; Chicago (IL); On-site; USD 80,900 - 122,300; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid parental leave

401(k) plan

Employee stock purchasing program

Job summary

Salesforce is seeking a qualified technical support specialist in Chicago, Illinois. You will manage customer technical support cases, resolving complex issues related to the Salesforce platform products, including Sales Cloud. Candidates must be Sole U.S. Citizens and possess a degree in Computer Science or a related field.

The role requires extensive technical expertise, excellent communication skills, and a customer-focused mindset. A competitive salary range of $80,900 - $122,300 is offered along with comprehensive benefits.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 2+ years of experience in technical support or customer-facing roles.
• Experience troubleshooting software applications including Java-based applications.
• Strong understanding of database concepts and SQL.
• Experience in explaining technical concepts to non-technical audiences.

Responsibilities

• Lead the customer technical experience by managing support cases.
• Diagnose and resolve complex technical issues related to Salesforce products.
• Provide onboarding support for new customers implementing Salesforce solutions.
• Communicate complex technical concepts to both technical and non-technical stakeholders.

Skills

Technical Support

Problem-Solving

Customer-Focused Mindset

Analytical Skills

SQL

Java

HTML

JavaScript

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Sales Cloud

Service Cloud

Data Cloud

LWC

APEX

Job description

Salesforce is seeking a qualified technical support specialist in Chicago, Illinois. You will manage customer technical support cases, resolving complex issues related to the Salesforce platform products, including Sales Cloud. Candidates must be Sole U.S. Citizens and possess a degree in Computer Science or a related field.

The role requires extensive technical expertise, excellent communication skills, and a customer-focused mindset. A competitive salary range of $80,900 - $122,300 is offered along with comprehensive benefits.