Client Solutions Engineer – Real Estate Tech

Tech Sales Jobs; Irvine (CA); Hybrid; USD 56,000 - 80,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Health coverage

401(k) match

Job summary

Cotality is seeking a Client Account Services Professional to bridge client needs with internal product and engineering teams. You will configure applications, manage expectations, and drive end-to-end problem resolution across account management, DBA, product development, and system engineering.

The role emphasizes translating business requirements into technical specs, coordinating resources, and leading lifecycle changes to keep client workflows aligned with software evolution.

Qualifications

• Bachelor's Degree or equivalent work experience in similar role.
• 1-3 years working experience in product implementation, technical or client support role.
• Critical thinking and strong problem-solving skills.
• Excellent written and verbal communication skills; including the ability to parse out the required details from client requests.
• Technical project-management/coordinationskills.
• Ability to immediately adapt to changing requirements and conditions.
• Ability to understand client's business needs/requirements and effectively communicate issues to a range of audience members.
• Familiarity with real estate concepts is considered an asset.
• Experience with SQL and/or programming language preferred.

Responsibilities

• Translate complex client needs into actionable tasks for internal product and engineering teams.
• Configure and fine-tune Cotality applications to meet client workflows.
• Manage expectations and deliver professional updates on complex technical issues.
• Diagnose why a solution isn't working and determine needed internal resources.
• Gather raw business needs from clients and convert to precise technical specifications.
• Own the problem-to-resolution pipeline and ensure final fixes meet performance and data integrity standards.
• Perform ongoing configurations and updates to evolve the software with the client’s business.
• Lead application change projects and track statuses and deadlines.
• Identify potential technical or timeline risks and create mitigation plans.
• Serve as the central hub connecting Account Management, DBA, Product Development, and System Engineering.

Skills

Critical thinking

Problem solving

Written communication

Verbal communication

Technical project management

Requirements gathering

Adaptability

Real estate knowledge

SQL / programming

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Cotality is seeking a Client Account Services Professional to bridge client needs with internal product and engineering teams. You will configure applications, manage expectations, and drive end-to-end problem resolution across account management, DBA, product development, and system engineering.

The role emphasizes translating business requirements into technical specs, coordinating resources, and leading lifecycle changes to keep client workflows aligned with software evolution.