Senior Technical Support Analyst - Expert Troubleshooter

Mvt Logistics; El Paso (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation in El Paso, TX is seeking a Senior Technical Support Analyst to deliver tiered IT support for a wide range of customer issues and environments. The role requires strong troubleshooting and customer service skills.

You will collaborate with cross-functional teams, contribute to knowledge sharing, and participate in training while adhering to ITIL practices and Change Management processes to improve efficiency.

Qualifications

• Associate’s degree in IT or related field is required or equivalent experience
• Minimum of 2 years in a technical support role or related field
• Basic certifications (A+, CCNA, Network+) are preferred
• Strong understanding of ITIL framework and change management processes

Responsibilities

• Represent the technical support team in cross-functional meetings and projects
• Handle the most complex and critical technical issues
• Advise on complex issues not resolved by junior levels
• Act as a subject matter expert for specialized technical areas
• Develop and implement advanced troubleshooting techniques and solutions
• Conduct training sessions and workshops for technical support teams and end-users
• Escalate critical issues and provide hands-on assistance when necessary
• Evaluate and recommend new technologies to improve efficiency

Skills

Customer-focused

Troubleshooting

Communication

ITIL awareness

Education

Associate’s Degree in IT related field

A+ certification

CCNA

Network+

Job description

Mesilla Valley Transportation in El Paso, TX is seeking a Senior Technical Support Analyst to deliver tiered IT support for a wide range of customer issues and environments. The role requires strong troubleshooting and customer service skills.

You will collaborate with cross-functional teams, contribute to knowledge sharing, and participate in training while adhering to ITIL practices and Change Management processes to improve efficiency.