On-Site Desktop Support Technician – El Paso

Loyal Source; El Paso (TX); On-site; USD 26,174 - 30,307; Full time

Job summary

Loyal Source in El Paso is seeking a Desktop Support professional to provide exceptional troubleshooting and customer service to business partners. The role is on-site and involves resolving user service requests while collaborating with various departments.

Applicants should have at least a high school diploma, 2+ years of relevant computer experience, and familiarity with IT security practices. CompTIA certifications and knowledge of ticketing systems are beneficial.

Qualifications

• High School Diploma required; Bachelor's preferred.
• 2+ years of computer-related experience.
• CompTIA A+ or Security+ certifications are a plus.

Responsibilities

• Evaluate resolutions and analyze trends to prevent problems.
• Document end user information and problem details.
• Install and upgrade software and hardware as needed.

Skills

Troubleshooting

Customer service

Active Directory

Communication skills

Detail-oriented

Education

High School Diploma

Bachelor's degree in IT or related field

Tools

ServiceNow

ZoHo

Intune

Job description

Loyal Source in El Paso is seeking a Desktop Support professional to provide exceptional troubleshooting and customer service to business partners. The role is on-site and involves resolving user service requests while collaborating with various departments.

Applicants should have at least a high school diploma, 2+ years of relevant computer experience, and familiarity with IT security practices. CompTIA certifications and knowledge of ticketing systems are beneficial.