Technical Support Analyst II

Mvt Logistics; El Paso (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation in El Paso, TX is seeking a Technical Support Analyst II to ensure reliable computer operations for end users. You will provide support to a wide variety of customer types and situations and progressively take on more responsibilities.

The role requires an Associate’s Degree in IT and 2–7 years of experience; basic certifications such as A+, CCNA, and Network+ are preferred. Join a team that values proactive problem solving and knowledge sharing.

Qualifications

• Associate’s Degree in IT related field is required.
• 2–7 years of relevant IT experience is required.
• Basic certifications such as A+, CCNA, or Network+ are preferred.

Responsibilities

• Handle more complex and critical technical issues.
• Mentor and train junior support staff.
• Advise on more complex technical issues that Analyst I cannot resolve, as needed.
• Provide basic & advanced troubleshooting and problem-solving for technical issues.
• Develop deep knowledge of specific products, services, and technologies.
• Help develop training materials and deliver training sessions.
• Perform advanced system health checks and report anomalies.
• Create, review, and approve knowledge base articles for internal and external use.

Education

Associate’s Degree in IT related field

Job description

Join the MVT family!!! Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX!

The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks.

Job Summary

The Technical Support Analyst II will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer education.

Responsibilities:

• Handle more complex and critical technical issues.
• Mentor and train junior support staff.
• Advise on more complex technical issues that Analys I cannot resolve, as needed.
• Provide basic & advanced troubleshooting and problem-solving for technical issues.
• Develop deep knowledge of specific products, services, and technologies.
• Help develop training materials and deliver training sessions.
• Perform advanced system health checks and report anomalies.
• Create, review, and approve knowledge base articles for internal and external use.

Qualifications:

• Associate’s Degree in IT related field (Required).
• Two to seven (2 – 7) years of relevant experience (Required). An equivalent combination of education and experience will also be considered.
• Basic certifications (Preferred) - A+, CCNA, Network+.

Job Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions:

• Only full-time employees are eligible.

Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.

Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.

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