Senior Technical Support Analyst — Troubleshooting & Mentoring

Mvt Logistics; El Paso (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mesilla Valley Transportation in El Paso, TX is seeking a Technical Support Analyst II to ensure reliable computer operations for end users. You will provide support to a wide variety of customer types and situations and progressively take on more responsibilities.

The role requires an Associate’s Degree in IT and 2–7 years of experience; basic certifications such as A+, CCNA, and Network+ are preferred. Join a team that values proactive problem solving and knowledge sharing.

Qualifications

• Associate’s Degree in IT related field is required.
• 2–7 years of relevant IT experience is required.
• Basic certifications such as A+, CCNA, or Network+ are preferred.

Responsibilities

• Handle more complex and critical technical issues.
• Mentor and train junior support staff.
• Advise on more complex technical issues that Analyst I cannot resolve, as needed.
• Provide basic & advanced troubleshooting and problem-solving for technical issues.
• Develop deep knowledge of specific products, services, and technologies.
• Help develop training materials and deliver training sessions.
• Perform advanced system health checks and report anomalies.
• Create, review, and approve knowledge base articles for internal and external use.

Education

Associate’s Degree in IT related field

Job description

Mesilla Valley Transportation in El Paso, TX is seeking a Technical Support Analyst II to ensure reliable computer operations for end users. You will provide support to a wide variety of customer types and situations and progressively take on more responsibilities.

The role requires an Associate’s Degree in IT and 2–7 years of experience; basic certifications such as A+, CCNA, and Network+ are preferred. Join a team that values proactive problem solving and knowledge sharing.