Senior Technical Success Manager

newrelic; United States; Hybrid; USD 203,000 - 254,000; Full time

Benefits offered by this job

Healthcare coverage

Dental and vision coverage

401(k) plan with match

Flexible time off

Paid holidays

Volunteer time off

Job summary

New Relic is seeking a field-based role to own technical adoption and post-sale success for enterprise customers using observability tools. You will onboard, integrate, and optimize the platform while building trusted technical relationships and coordinating with sales and product teams on opportunities.

Travel to client sites is expected. You will track usage, forecast consumption, document outcomes, and identify expansion opportunities, partnering with sales on renewals and expansions.

Qualifications

• At least five years in a pre‑sales or post‑sales role in software.
• At least three years working with enterprise customers in a pre‑sales or post‑sales capacity.
• A strong technical foundation combined with customer‑facing and commercial skills.
• Interest in learning new technologies and in performance monitoring across infrastructure, applications, web, mobile, or user experience.
• Ability to maintain clear project plans and documentation.
• Fluency in English.

Responsibilities

• Guide customers through onboarding, adoption, integration, and ongoing platform optimization.
• Maintain technical relationships and help resolve customer issues as they arise.
• Track customer usage, forecast consumption, and document outcomes and opportunities.
• Partner with sales colleagues on renewals and opportunities to expand customer use.
• Represent customer needs and feedback to product and engineering teams.
• Build an understanding of each customer’s business and how its technology supports growth.
• Keep project plans and customer documentation current; travel to customer sites as needed.

Skills

Technical foundation

Customer-facing skills

Commercial acumen

NoSQL/SQL data handling

Documented planning

Education

Bachelor's degree in engineering or computer science

Tools

Kubernetes

Containers

CI/CD

DevOps

Job description

Role overview

Own technical adoption and post-sale success for a portfolio of enterprise customers using software performance and observability tools. You will help customers onboard, integrate, and optimize the platform, build trusted technical relationships, and connect their needs with internal product and engineering teams. The position works closely with sales partners and includes customer travel.

Responsibilities

• Guide customers through onboarding, adoption, integration, and ongoing platform optimization.
• Maintain technical relationships and help resolve customer issues as they arise.
• Track customer usage, forecast consumption, and document outcomes and opportunities.
• Partner with sales colleagues on renewals and opportunities to expand customer use.
• Represent customer needs and feedback to product and engineering teams.
• Build an understanding of each customer’s business and how its technology supports growth.
• Keep project plans and customer documentation current; travel to customer sites as needed.

Requirements

• At least five years in a pre‑sales or post‑sales role in the software industry.
• At least three years working with enterprise customers in a pre‑sales or post‑sales capacity.
• A strong technical foundation combined with customer‑facing and commercial skills.
• Interest in learning new technologies and in performance monitoring across infrastructure, applications, web, mobile, or user experience.
• Ability to maintain clear project plans and documentation.
• Fluency in English.

Nice to have

• Familiarity with languages such as Java, .NET, Ruby, C, Python, Node.js, or Go.
• Exposure to cloud and modern delivery technologies, including Kubernetes, containers, microservices, DevOps, or CI/CD.
• Experience with mobile platforms and architectures for iOS or Android.
• A bachelor’s degree in engineering or computer science, or equivalent background.

Benefits and work setup

The role is field‑based and may involve travel. The listed on‑target earnings range is $203,000–$254,000 USD, including target sales incentives; actual pay depends on location and job‑related qualifications. Benefits include healthcare, dental and vision coverage, parental and mental health benefits, a 401(k) plan with match, flexible time off, paid holidays, and volunteer time off. Remote, office‑based, and hybrid work arrangements are supported. Visa sponsorship is unavailable.