Sr Technical Success Manager

blackduck; United States; Remote; USD 95,000 - 119,000; Full time

Job summary

Black Duck in the United States is seeking a customer-facing security engineer to help enterprise clients adopt application security tools and demonstrate reductions in software risk. You will configure and tune scanning capabilities, guide teams through findings, and work with account colleagues to support renewals and identify expansion needs.

You will own hands-on technical work while coordinating with support, engineering, and specialist customer success colleagues when deeper integration or

Qualifications

• Five+ years in a customer-facing technical role such as technical account management, solutions architecture, sales engineering, or implementation consulting.
• Hands-on experience running and tuning SAST, SCA, and DAST scans with strong application security, vulnerability, and open-source licensing knowledge.
• Experience with CI/CD and DevOps tools such as GitHub, GitLab, Azure DevOps, or Jenkins.
• Software development experience in languages like C/C++, Java, or C#, plus scripting and REST APIs.
• Proven success driving adoption and proving value across enterprise accounts, in collaboration with account teams on renewals.
• Practical use of AI tools for technical analysis, troubleshooting, and customer communication.
• Bachelor's degree in a relevant STEM field; able to travel up to 25%.

Responsibilities

• Expand adoption across customer teams, repositories, and security use cases after onboarding.
• Configure scan policies, rules, performance settings, standard SSO, and custom reports or dashboards.
• Help customers prioritize and remediate vulnerabilities using CVE, CWE, and OWASP context; advise on SBOM and open-source risk.
• Troubleshoot issues and coordinate with support and engineering through resolution; train users on scanning, interfaces, CLI tools, and diagnosis.
• Maintain success plans with measurable technical outcomes, build relationships with security, engineering, and executive stakeholders, and present progress in business reviews.
• Monitor customer health, flag renewal risks, provide technical evidence of value to account teams, and pass qualified expansion opportunities to sales.

Skills

SAST

DAST

SCA

CI/CD

REST APIs

Education

Bachelor's degree in STEM

Tools

GitHub

GitLab

Azure DevOps

Jenkins

Job description

Role overview

This customer-facing technical role helps enterprise organizations adopt application security tools and demonstrate measurable reductions in software risk. You configure and tune scanning capabilities, guide teams through findings and remediation, and work with account colleagues to support renewals and identify potential expansion needs. You own hands-on technical work while coordinating with support, engineering, and specialist customer success colleagues when issues require deeper integration or architecture work.

Responsibilities

• Expand adoption across customer teams, repositories, and security use cases after onboarding.
• Configure scan policies, rules, performance settings, standard SSO, and custom reports or dashboards.
• Help customers prioritize and remediate vulnerabilities using CVE, CWE, and OWASP context; advise on software bills of materials and open-source risk.
• Troubleshoot issues and coordinate with support and engineering through resolution; train users on scanning, interfaces, command-line tools, and diagnosis.
• Maintain success plans with measurable technical outcomes, build relationships with security, engineering, and executive stakeholders, and present progress in business reviews.
• Monitor customer health, flag renewal risks, provide technical evidence of value to account teams, and pass qualified expansion opportunities to sales.

Requirements

• At least five years in a customer-facing technical position, such as technical account management, solutions architecture, sales engineering, or implementation consulting.
• Hands-on experience running and tuning SAST, SCA, and DAST scans, with strong application security, vulnerability, and open-source licensing knowledge.
• Experience with CI/CD and DevOps tools such as GitHub, GitLab, Azure DevOps, or Jenkins.
• Software development experience in a language such as C/C++, Java, or C#, plus comfort with scripting and REST APIs.
• Demonstrated success driving adoption and proving value across enterprise accounts, in collaboration with account teams on renewals.
• Practical use of AI tools for technical analysis, troubleshooting, and customer communication.
• Bachelor's degree in a relevant STEM field or equivalent practical experience; able to travel up to 25%.

Nice to have

• Technical account, architecture, or sales engineering experience in application security or DevSecOps.
• Security credentials such as CSSLP, CISSP, or CEH; experience with large-scale web systems, microservices, or containers.
• Familiarity with regulated environments or standards such as PCI DSS, ISO 26262, MISRA, AUTOSAR, or DISA STIG.

Benefits and work setup

The stated pay range is $95,400–$119,200. Travel may be required, up to 25%.