Enterprise Customer Success Manager

Search Partner Group; Austin (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Career development opportunities

Job summary

Search Partner Group, LLC is seeking an Enterprise Customer Success Manager to oversee a portfolio of high-value enterprise customers and drive adoption, value realization, and long-term retention. You will serve as a strategic advisor, connecting customers' business goals with technology solutions and coordinating across executives and functions to deliver measurable outcomes.

This role offers a clear path to strategic Customer Success responsibilities with competitive compensation and

Qualifications

• 3+ years direct Customer Success experience in B2B software or enterprise tech.
• Experience managing high-value enterprise customers and driving outcomes.
• Ability to develop strategic Customer Success Plans aligning priorities with measurable results.
• Strong executive-level relationship-building and communication skills.

Responsibilities

• Manage a portfolio of complex, high-value enterprise accounts.
• Develop success plans linking customer priorities to measurable outcomes.
• Drive product adoption, retention and renewals; monitor account health.
• Engage senior executives and cross-functional stakeholders across the organization.
• Lead strategic meetings, business reviews and value discussions.
• Identify risks and coordinate mitigation actions with internal teams.
• Collaborate with Sales/Account Management on expansion opportunities.
• Translate technology value into business outcomes for customers.

Skills

Customer success

Strategic planning

Executive relationship management

Cross-functional collaboration

Tools

Salesforce

Gainsight

Totango

Job description

Enterprise Customer Success Manager On-Target Earnings: $100,000–$120,000 Locations: Austin, TX (Preferred, onsite Monday–Friday) Chicago, IL Atlanta, GA Boston, MA Dallas, TX San Antonio, TX Work Arrangement: Candidates located in Austin will work onsite Monday–Friday. Exceptional candidates located in Chicago, Atlanta, Boston, Dallas or San Antonio may be considered for a remote work arrangement.

About the Opportunity

Do you enjoy helping enterprise customers solve meaningful business challenges and achieve measurable outcomes from their technology investments? Our client, a leading enterprise technology organization serving many of the world's most recognized businesses, is seeking an Enterprise Customer Success Manager to manage a portfolio of high-value enterprise customers and drive adoption, value realization, retention and long-term customer success. This is not a traditional support or account-coordination role. You'll serve as a strategic customer advisor, developing a deep understanding of each customer's business and technology objectives, building relationships with senior executives, and connecting enterprise software solutions to measurable business outcomes.

Why Consider This Opportunity?

Join a growing Customer Success organization with significant executive visibility. Manage high-value enterprise customer relationships and make a measurable impact on customer outcomes. Develop relationships with senior technology and business leaders, including VP and C-level executives. Support customers across a broad portfolio of sophisticated enterprise technology solutions. Help customers navigate adoption, modernization and technology transformation. Build experience that can provide a career path toward increasingly complex Strategic Customer Success responsibilities. Competitive compensation and comprehensive benefits.

What You'll Do

• Manage a portfolio of complex, high-value enterprise customer accounts.
• Serve as a trusted advisor by understanding customers' business objectives, technology challenges and desired outcomes.
• Develop Success Plans that connect customer priorities and business problems to measurable outcomes.
• Drive product adoption, value realization, retention, renewals and overall account health.
• Build relationships across customer organizations, including technical stakeholders, business leaders and VP/C-level executives.
• Conduct strategic customer meetings, business reviews and value discussions.
• Maintain enough technical and product fluency to lead credible initial conversations around customer use cases and technology needs.
• Proactively identify customer risks and develop mitigation and recovery strategies.
• Identify opportunities to deliver additional value and partner with Sales/Account Management on appropriate expansion opportunities.
• Monitor customer health, adoption, engagement and other key success metrics.
• Manage escalations and coordinate the appropriate internal resources.
• Partner across Sales, Support, Product, Renewals and Professional Services to deliver strong customer outcomes.
• Contribute to the continued development of Customer Success processes and best practices.

What We’re Looking For

• 3+ years of direct Customer Success experience.
• Experience managing significant customers within a B2B enterprise software, SaaS or enterprise technology environment.
• Demonstrated responsibility for customer adoption, retention, renewals and measurable business outcomes.
• Experience developing strategic Customer Success Plans and driving customers toward defined milestones.
• Strong business acumen with the ability to understand customer challenges and connect technology solutions to business objectives.
• Experience building relationships with senior executives and complex enterprise stakeholders.
• Strong executive communication, presentation and relationship-management skills.
• Technical aptitude and the ability to discuss enterprise technology and customer use cases credibly.
• Experience identifying and managing at-risk customers and complex escalations.
• Understanding of recurring revenue, customer health and renewal processes.
• Ability to work cross-functionally and influence internal and external stakeholders.

Preferred Experience

• Enterprise software Identity or identity security
• Cybersecurity Active Directory / Entra ID Microsoft ecosystem technologies
• Data management IT infrastructure
• Platform management Hybrid cloud environments
• On-premises enterprise software On-premises-to-SaaS transformation
• Salesforce, Gainsight, Totango or similar Customer Success/CRM platforms
• Strong enterprise Customer Success experience, technical aptitude and the ability to learn sophisticated technology environments are most important.

Compensation & Benefits

• Target OTE: $100,000–$120,000
• Approximate 80% base / 20% variable compensation structure
• Performance-based incentive plan tied to customer retention
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Paid time off
• Professional development and career advancement opportunities

Why This Role Stands Out

This opportunity is well suited for a Customer Success professional who wants to move beyond reactive account management and become a strategic advisor to enterprise customers. You'll help customers understand how technology can address business challenges, increase adoption and value realization, develop relationships across the executive organization, protect long-term customer relationships, and help shape how Customer Success is delivered as the organization continues to grow.

Applicants must be legally authorized to work in the United States without employer sponsorship now or in the future.