Senior Technical Success Engineer — Remote

Britive; United States; On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Remote work in US

Competitive compensation

Medical, dental, vision insurance

401k

Paid parental leave

Flexible PTO

Career development opportunities

Home office stipend

Team socials

Job summary

Britive is seeking a Senior Customer Success Engineer in the United States to own the technical relationship from kickoff through maturity. You will lead the initial deployment, configure integrations across AWS, Azure, GCP, Okta, Entra ID, Ping Identity, and DevOps tools, driving time-to-value and coordinating with CSMs.

You will be the technical owner after go-live, expanding adoption, aligning on roadmaps, handling escalations, and mentoring teams.

Qualifications

• Minimum 5 years in a customer-facing technical post-sales role at a B2B software company.
• Hands-on IAM/PAM deployments across cloud/on-prem environments.
• Experience with enterprise identity providers (Okta, Entra ID, Ping Identity).
• Strong scripting, API, and SQL skills to automate configuration and troubleshoot.
• Excellent client-facing communication and ability to manage multiple engagements.

Responsibilities

• Own deployments end-to-end from kickoff through go-live and handoff.
• Drive adoption, expand use cases, and align with CS relationships.
• Lead technical conversations in QBRs and executive reviews.
• Escalate and resolve technical issues with Support and Eng
• Train and enable customers and partners on deployment patterns.

Skills

IAM/PAM experience

Customer success engineering

Enterprise deployments

Scripting (Python/Bash)

REST APIs/CLI tooling

SQL proficiency

Excellent communication

Account ownership

Education

Bachelor's degree in CS/IT or equivalent

Tools

Monday.com

Jira/Confluence

Terraform

Kubernetes

GitHub Actions

Job description

Britive is seeking a Senior Customer Success Engineer in the United States to own the technical relationship from kickoff through maturity. You will lead the initial deployment, configure integrations across AWS, Azure, GCP, Okta, Entra ID, Ping Identity, and DevOps tools, driving time-to-value and coordinating with CSMs.

You will be the technical owner after go-live, expanding adoption, aligning on roadmaps, handling escalations, and mentoring teams.