Enterprise Technical Success Engineer — Remote

JetBrains; Foster City, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

JetBrains is seeking an Enterprise Customer Success Engineer (Post-Sales) to support US customers from Foster City, CA, Marlton, NJ, and remote locations across the United States. You will serve as a technical advisor, helping customers adopt JetBrains products and ensuring outcomes align with their business goals.

The role requires deep technical experience across software development, QA, IT, DevOps, and ML, with strong communication skills, and the ability to travel about 25% of the time.

Qualifications

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
• Hands-on knowledge of AI/LLMs in the field of software development.
• A passion for continually improving the customer experience.
• Strong verbal and written communication skills in English and the local language of your office.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• Ability to identify and address technical and business challenges related to software development tooling.
• Ability to convey technical concepts to customers of all technical backgrounds.
• Comfort in a fast-paced and dynamic working environment.
• Experience working in or with large software development teams.
• Collaborative and team-focused with initiative.
• Self-direction and resourcefulness.
• Ability to travel approximately 25%.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes.
• Manage the technical relationships for a portfolio of accounts.
• Be the customers’ advocate within JetBrains to Support and Product Engineering teams.
• Recommend product enhancements based on customer feedback.
• Help product teams present and evaluate new product ideas.
• Act as a trusted technical advisor and stay up-to-date on technology trends.
• Work with Sales to facilitate account expansions with short-term and long-term plans.

Skills

Technical consulting

Customer success

Software development

QA

DevOps

ML

AI/LLMs in software

Presentation skills

English + local language

Travel readiness

Job description

JetBrains is seeking an Enterprise Customer Success Engineer (Post-Sales) to support US customers from Foster City, CA, Marlton, NJ, and remote locations across the United States. You will serve as a technical advisor, helping customers adopt JetBrains products and ensuring outcomes align with their business goals.

The role requires deep technical experience across software development, QA, IT, DevOps, and ML, with strong communication skills, and the ability to travel about 25% of the time.