Senior Customer Success Engineer - Remote IAM Expert

Britive; Northern (KY); Hybrid; USD 125,000 - 175,000; Full time

Benefits offered by this job

Remote-first

Competitive compensation

Equity

Health insurance

Home office stipend

Job summary

Britive is seeking a Senior Customer Success Engineer to own the technical relationship with enterprise accounts from kickoff to maturity. You will lead deployment, drive adoption, and ensure measurable value while coordinating with Customer Success Managers on commercial aspects.

You will train customers, build enablement content, and help expand usage across cloud and SaaS environments. The role is fully remote within the US with competitive compensation.

Qualifications

• Extensive customer-facing post-sales experience in software.
• Hands-on IAM/PAM deployment and integrations with cloud providers.
• Strong scripting and API skills for automation.

Responsibilities

• Own deployments end-to-end from onboarding to go-live.
• Drive adoption and expansion through technical ownership of accounts.
• Collaborate with CSMs on plans, renewals, and technical health.
• Provide customer-facing training and enablement content.

Skills

Customer-facing

IAM/PAM experience

Cloud platforms

Python scripting

REST APIs

Education

Bachelor's degree in CS/IT

Tools

Terraform

Kubernetes

GitHub Actions

Jira/Confluence

Job description

Britive is seeking a Senior Customer Success Engineer to own the technical relationship with enterprise accounts from kickoff to maturity. You will lead deployment, drive adoption, and ensure measurable value while coordinating with Customer Success Managers on commercial aspects.

You will train customers, build enablement content, and help expand usage across cloud and SaaS environments. The role is fully remote within the US with competitive compensation.