Senior Technical Solutions Lead

Reveal Media; New Jersey; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Reveal Media in New Jersey is seeking a Technical Account Manager to own the technical delivery of complex customer engagements, serving as both hands-on project leader and senior technical authority across pre-sales, deployment, and ongoing operations.

The role requires end-to-end project ownership, strong stakeholder leadership, and the ability to coordinate multiple workstreams while driving delivery within agreed timelines and outcomes.

Responsibilities

• Own and lead the technical delivery of customer engagements, building trusted, senior-level relationships with customers while driving projects through to successful completion.
• Take end-to-end ownership of customer technical projects, from pre-sales engagement through deployment and transition into steady-state operations.
• Act as the hands-on technical project lead, directly driving actions, coordinating multiple workstreams, and ensuring delivery against agreed timelines and outcomes.
• Develop and maintain strong, embedded relationships with customer technical and operational teams to fully understand their workflows, requirements, and evolving needs.
• Document and manage customer requirements, system configurations, risks, and issues, ensuring clear, structured communication between customers and internal teams.
• Serve as the primary technical authority and escalation point for customers during deployments, upgrades, migrations, and complex technical engagements.
• Personally lead and deliver technical workshops, pre-sales demonstrations, proof-of-concepts, and customer training sessions as required.
• Interpret and translate technical inputs from engineering, support, and product teams into clear, customer-facing guidance and decisions.
• Proactively identify delivery risks, technical constraints, and dependencies, and take decisive action to keep projects on track.
• Work closely with Helpdesk Support and Engineering to drive timely resolution of customer issues, escalating where necessary and maintaining ownership through to resolution.
• Communicate customer feedback, technical requirements, and development requests clearly and effectively to Product and Engineering teams.
• Prepare clear, high-quality handover documentation to ensure a controlled and successful transition into service delivery.
• Provide regular, concise status updates to Sales and internal stakeholders, maintaining visibility and control across all active engagements.

Job description

Reveal Media in New Jersey is seeking a Technical Account Manager to own the technical delivery of complex customer engagements, serving as both hands-on project leader and senior technical authority across pre-sales, deployment, and ongoing operations.

The role requires end-to-end project ownership, strong stakeholder leadership, and the ability to coordinate multiple workstreams while driving delivery within agreed timelines and outcomes.