Senior Technical Account Manager: Client-Facing

Publica by IAS; New York (NY); On-site; USD 60,000 - 102,000; Full time

Benefits offered by this job

Health insurance

401k with match

Annual bonus

Paid time off

PPO/HSA/FSA options

Job summary

Publica is seeking a Senior Associate Technical Account Manager to act as a technical expert and operational consultant for our system. You will help clients maximize product use, troubleshoot issues, and bridge between end-users and internal product/engineering teams.

Ideal candidate has programmatic ad experience, CTV ecosystem knowledge, and strong ability to explain complex concepts to diverse audiences.

Qualifications

• Proven track record of proactive problem-solving and analytical mindset.
• Demonstrated experience in a client-facing technical role.
• Strong communication skills to translate complex concepts to various stakeholders.
• Proficiency in SQL for data investigation using MySQL, Athena, or Databricks.
• Competence with Excel for data manipulation, visualization, and client reporting.
• Ability to author clear technical documentation for client self-serve.
• Preferred background in programmatic advertising technology (OpenRTB, server-side ad insertion, video/display ad serving).

Skills

Problem solving

Client-facing

Communication

SQL

Excel

Documentation

Programmatic ads

Tools

MySQL

Amazon Athena

Databricks

Job description

Publica is seeking a Senior Associate Technical Account Manager to act as a technical expert and operational consultant for our system. You will help clients maximize product use, troubleshoot issues, and bridge between end-users and internal product/engineering teams.

Ideal candidate has programmatic ad experience, CTV ecosystem knowledge, and strong ability to explain complex concepts to diverse audiences.